Curse

Thunder79 · Aug 16, 2007, 05:48 AM // 05:48

Ok...so when the Pre-order pack went on sale in the in-game store....I ran into two issues I'd like to have addressed by Gaile in regards to how these same issues will be handled for the release of GW:EN on the 31st.

1. Delayed release - The pre-order pack wasn't available till like 6pm (Chicago Time) on the 20th...are we going to have to wait like this for GW:EN to hit the online store or will it be there as soon as the content is unlocked for people to access?

2. Lag - I bought 2 copies of the pre-order pack...one for each of my accounts. The first order went through with no problems...put it through as soon as the option was available in the in-game store. The second order however, ran into a couple timeout issues...no doubt due to demand being placed on the servers. I would have continued to submit my order except that I noticed I received an order confirmation (email) for the second pack I was trying to order. So despite the fact that I hadn't gotten a order confirmation screen, only errors, in game....my order did indeed go through.
-Is anything being done to mitigate the impact of lag/high demand?
-Is any kind of preorder period going to be put in where we can order the game so that it will be unlocked when the content is available?
-Will people who purchased the preorder be able to access the content once it's available for a day or so to allow them to place their order for the game itself without having to worry about the initial rush of orders? What I mean is like a period of time where you haven't bought the game yet....but you have bought the preorder...so you have access to the content on the 31st but after that you will need to have the game. Give us a day or so to buy the game and activate the code on our account.

Both a pre-order period and a pre-order content access time (I don't know exactly what to call it) would help with mitigating the initial rush of orders when it is put on sale in the in-game store. Simply putting the option to buy it at midnight on the 31st would only frustrate people as they experience errors due to high demand and no doubt duplicate or more charges to their credit cards for having submited more than one order because they got an error on their first one (even though the order went through). If given the option to order it ahead of time I would definitely do it...and wouldn't be part of that initial rush that will no doubt happen.

Last..mods I know this has to do with GW:EN....I put it here because it'll get seen by more people (to raise awareness of the issues) and hopefully Gaile as well. If you really feel this is not a significant issue and should be moved to the GW:EN forum...do it, but I'm asking you to leave it here.

edit: I have cross posted this to the GW IncGamer Forums....to try to get some more attention for these issues...here is a link to the thread (the thread contains a link here):
http://guildwars.incgamers.com/forum....php?p=5048845

edit 2: yeah I know the thread title is misspelled...I didn't realize it till after a few people had posted...tried to change it but can't change the title displayed in the thread list.

Pwny Ride · Aug 16, 2007, 05:50 AM // 05:50

EB games pre-order ftw

arcanemacabre · Aug 16, 2007, 05:56 AM // 05:56

Totally agree. I figured they'd have it for sale by now, but it definitely needs to be available at least the week prior to release. The store will be mega-fail at midnight on the 31st and there will be mucho complaining about double, triple, and quadruple orders, along with all sorts of other lag-related shenanigans.

Gore · Aug 16, 2007, 06:00 AM // 06:00

ANET / GAILE W/E @ ANET READ CARFULY.

We are ready to give our money, real world cash that is.

Care to help the issue and let this be easier for all.

No stress for us, quicker incomes for you guys.

Pls, lets make sure this message get trough.

peace and looking forward of an hard core dungeon crawling not trying to buy GWEN.

P.S. Sry my typo in French

cyberjanet · Aug 16, 2007, 06:17 AM // 06:17

Quote:

Originally Posted by arcanemacabre

Totally agree. I figured they'd have it for sale by now, but it definitely needs to be available at least the week prior to release. The store will be mega-fail at midnight on the 31st and there will be mucho complaining about double, triple, and quadruple orders, along with all sorts of other lag-related shenanigans.

This is actually a good idea, to start selling it early. Though I don't know how easy it is to actually make it live on the account when midnight finishes tolling on the release date in your time zone.

I think the reason we got the pre-release so late in the day is because Anet is in California and using California time. Which is about 9 hours behind Europe. Which is they the weekend events always start so late for us.

Thunder79 · Aug 16, 2007, 06:18 AM // 06:18

Quote:

Originally Posted by Gore

ANET / GAILE W/E @ ANET READ CARFULY.

We are ready to give our money, real world cash that is.

Care to help the issue and let this be easier for all.

No stress for us, quicker incomes for you guys.

couldn't have said it better myself...

I'll wait till the 31st to play...that's no problem....but I'd like to be able to lay down the full amount ahead of time so I don't have to worry about getting my order through...

plus it's just burning a hole in my pocket and want to give it to you before I spend it :P

They should allow us to buy it from the in-game store for the week between the preorder event and the release...that would solve a lot of issues.

Quote:

Originally Posted by cyberjanet

This is actually a good idea, to start selling it early. Though I don't know how easy it is to actually make it live on the account when midnight finishes tolling on the release date in your time zone.

I think the reason we got the pre-release so late in the day is because Anet is in California and using California time. Which is about 9 hours behind Europe. Which is they the weekend events always start so late for us.

It was around 6pm Chicago time when they put the preorder in the store...which translates to 4pm Anet time....that's still quite a delay...

cellardweller · Aug 16, 2007, 10:11 AM // 10:11

I'm glad I'm not the only one concerned about a repeat of the timeout problems that occured when the pre-release hit the gw store. I'll be quite irate if I don't have gwen on the release weekend.

Coridan · Aug 16, 2007, 11:13 AM // 11:13

I am seriously concerned about this. It will be a complete disaster on Anet's part if they aren't succesful with the launch of this ...especially since they are "rewarding" purchases made in the store with a MBP...hopefully players won't get screwed trying to get the game...cuz the store can't handle the load...

Saraphim · Aug 16, 2007, 11:14 AM // 11:14

Yup, I'd like to pay for it as soon as possible as well. I wasn't really that keen on buying through the online store but wanted the bonus missions.

I'm pretty surprised that you can't just pre-order the full game and have it activated on the 31st. (not buy the "pre-order", which I already have)

Cebe · Aug 16, 2007, 11:22 AM // 11:22

an official response on when they expect it to be available in the online store would be nice

Pkest · Aug 16, 2007, 12:05 PM // 12:05

There has been an official response: 12:01 am pdt on the 31st.

Cebe · Aug 16, 2007, 12:32 PM // 12:32

Quote:

Originally Posted by Pkest

There has been an official response: 12:01 am pdt on the 31st.

Not wanting to be picky but do you have a source for that. Also, is that the date and time people can begin to play Eye of the North? I was wanting to know when the game would actually go up for sale in their online store. It would seem silly to have it up for sale right on the exact date and time it begins. The amount of people trying to buy it will be rediculous. Putting the game up for sale a week, or even a few days before the game is made live would seem like a much better plan. That was it only needs to be activated on the account.

thezed · Aug 16, 2007, 12:32 PM // 12:32

I started reading this thread thinking, "Oh no, another person crying for Anet to do things there way," but it turns out this is not a bad idea.

Being able to purchase the game ahead of time, even if only a few days, would not only help keep issues with the on-line store to a minimum, but would help me get into the game exactly at 0 hour.

Starsky-sama · Aug 16, 2007, 01:05 PM // 13:05

In one of the recent Gaile chats that I was able to attend (not the newest one but a recent one), someone did ask about this and Gaile did say she would look into it. bcuz she knows that ppl do want to get it over with by buying it earlier.

but ye I also did read it somewhere official that it would be available in the ingame store at 12:01 pst Friday...

(I actually did start a thread w/ something similar, which when they used the word "pre-order GWEN" and we only got to buy the prerelease pack. I did(and expect to) want to pay for the prerelease and GWEN at the same time to get any hassles over with. but alas.

)

/cmon Anet plz read the OP's suggestion and change your mind.

vergerefosh · Aug 16, 2007, 01:44 PM // 13:44

Being able to buy it from the store early just makes so much sense. It's not like we're going to be able to play it early, but if they put it in the store early, it helps stop the debacle of last time when it came into the store so late. If the same thing happened with the full game, I'd be seriously po'ed, especially as I'd miss out in a large amount of game time, with the pre-release I didn't see it in the in-game store until the next day (in the UK), and if something happened so I couldn't buy it until near the end of the friday, it would be annoying. OK, I could then go and buy it from a store, but I decided to buy from the store for the mission bonus pack.

Putting it into the store early prevents frustrating all those people who have chosen to buy from the in-game store when they may have originally planned to buy from a store before they found out about the mission bonus pack

Ninna · Aug 16, 2007, 03:14 PM // 15:14

Quote:

Originally Posted by Celestial Beaver

Not wanting to be picky but do you have a source for that. Also, is that the date and time people can begin to play Eye of the North?

official source for playing the game
http://guildwars.incgamers.com/forum...&postcount=165

Quote:

Originally Posted by Gaile Gray

Players can access the game at 12:01 AM Pacific (-7 GMT) on August 31st

been no info (yet) about when Online store will have it

I agree with everyone else

we should be allowed to buy it earlier to help avoid net congestion

Warmarshal · Aug 16, 2007, 03:23 PM // 15:23

Hmm yes it sounds pretty much fine. I think your idea is good to aleviate the congestion. Just don't let em play it early. ;P

rancidgoat · Aug 16, 2007, 03:30 PM // 15:30

Gaile doesnt read every post on this site and with the volume of new threads here she may not even see this topic. You may want to post this on a few sites or try to get it in the Dev tracker forum.

I agree 100% with the OP, unless NC Soft does a serious upgrade to their servers or lets people start to purchase GW:EN before the 31st their servers crash and burn and they are going to have a horrible mess on their hands.

prism2525 · Aug 16, 2007, 06:03 PM // 18:03

This idea is what I consider common sense...

...then again. Common sense is rare to come by.

fgarvin · Aug 16, 2007, 06:25 PM // 18:25

Just a guess, but stores would be very upset if ANet allowed players to purchase the game online BEFORE players were allowed to purchase the game in stores.